At HURLEY Shop, we want you to love your purchase as much as we love curating our collections. If you’re not completely satisfied with your rompers, swimwear, or any other stylish finds, we’re here to help with our hassle-free returns process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • All returned items must be in original condition with tags attached
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the item arrived damaged or defective

Non-Returnable Items

For hygiene reasons, swimwear (from our Swim collection) must have the hygiene liner intact and unworn to be eligible for return. Final sale items will be clearly marked as non-returnable at the time of purchase.

How to Return an Item

Follow these simple steps to process your return:

  1. Initiate your return request within 15 days of delivery by emailing our Style Squad at [email protected] with the information below
  2. Wait for approval – we’ll respond within 2 business days with return instructions
  3. Package your item securely in the original packaging if possible
  4. Ship your return to our fulfillment center at:
    HURLEY Shop Returns
    7085 Gladiola Street
    Arvada, CO 80004
    USA
  5. Track your package – we recommend using a trackable shipping service

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear HURLEY Shop Style Squad, I would like to request a return for the following item(s): Order Number: [Insert] Item Name: [Insert] Reason for Return: [Select: Wrong Size/Changed Mind/Defective/Other] Preferred Resolution: [Refund/Exchange for Size: ] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Exchanges

Prefer a different size or color? We’re happy to help with exchanges:

  1. Follow the same return process above, indicating you’d like an exchange
  2. Specify the replacement item/size you prefer in your email
  3. We’ll process your exchange once we receive the original item

If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and your order number
  • We’ll cover return shipping and send a replacement at no additional cost

International Returns

For our global customers (excluding some Asian countries and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs/duties fees

Have questions about our returns policy? Our Style Squad is always here to help at [email protected].

While we process your return, why not browse our Best-Sellers or check out the latest arrivals in our Tops & T-Shirts collection?

Happy (and hassle-free) shopping!
The HURLEY Shop Team